All orders from KLH Software, Inc. ("KLH Software") may be returned within 90 days of purchase for a full refund. In order to return your order, you must contact us for a Return Merchandise Authorization number (RMA#).

Email us at:    returns@klhsoftware.com to request an RMA#.
PLEASE include your email or physical address (email preferred) in your email message so we may send you your RMA#. Requests without a return email address or physical address in the message cannot be processed. Selecting the email link above or any of the other email links in this website do not automatically let us know your return email address, you must include it in the message portion of your email.

All returned orders must be in the original packaging including manual, disc, and case with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 90 days of the purchase date. The returned package must be received within 30 days of the issuance of the RMA#. Any shipping and/or handling charges on the original order cannot be refunded.

KLH Software, Inc. is not responsible for shipping costs or damage on returned items. Software to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since KLH Software, Inc. cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and/or insured.